Terms, Conditions & Policies
Relationship & Responsibilities
The groomer has the right to refuse to do the cut if the client is more than 15 minutes late for their appointment. The client must advise the groomer if the pet has previously been aggressive towards a person or pet. Taking all information into consideration the groomer will decide whether to muzzle the pet or not. The groomer will inform the client of a pick-up time when they drop off their pet(s). The client must pick-up the pet(s) no later than 1 hour after this pick-up time or a cost may be incurred. On picking up the pet if the client is not happy with the groom they need to state it then so that the groomer can attempt to rectify the issue. On subsequent visits the client must advise the groomer of an changes in the pet(s) health or temperament or the client’s personal details to allow the groomer to continue to provide a service tailored to the pet’s needs.
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Cancellations & No-Shows
The client can cancel the appointment up to 24 hours before the appointment. If the client does not give 24 hours’ notice then the groomer has the right to charge 50% of the cost of the groom. This must be paid by the client before any other appointments can be made. If the client does not show up for the appointment then the groomer has the right to charge 50% of the full cost of the groom. This must be paid by the client before any other appointments can be made. When making the next appointment the client must pay a non-refundable deposit to cover the starting cost of the groom.
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Matted Coats
The groomer will make every effort to assess the pet(s) when it comes in to advise if the coat is too matted and the pet(s) would need to be short shaved. If, however, it becomes clear during the groom that the de-matting process would be hurting the pet we will contact the client to ask for permission to do a short shave. If this is not granted then we would be unable to continue with the groom and the pet(s) must be collected. In the event of matted hair needing to be clipped the client should be aware that skin irritation to the pet(s) may occur from this process. It may further uncover cuts and sores. The client agrees that they do not hold the groomer liable for any post-grooming effects such as redness caused by clipping procedures or any problems uncovered.
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Aggressive Pets & Behavioral Issues
The client must inform the groomer if their pet(s) bite, is aggressive or has any behavioral issues including nervousness. If the client fails to inform us of potential danger or behavioral issues, they will be liable for all medical fees, out of work compensation, as well as any costs for any damage to property or equipment.
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If the groomer cannot complete the groom after several tries due to a pet being unwilling, the groomer has the right to stop the grooming process. 30% of estimated grooming cost will be due at pet pick up to compensate for the groomer's time.
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Emergencies & Accidents
In the event of an emergency, the groomer shall contact the client at the number(s) provided on the pet grooming registration form to confirm the client’s choice of action. If the client cannot be reached in a timely manner then the groomer is authorized to:
1. Transport the pet(s) to the listed veterinarian on the pet grooming registration form.
2. Request on-site treatment from a veterinarian.
3. Transport the pet(s) to an emergency clinic if the previous two options are not feasible.
Any veterinary bills that result from a pet being matted, elderly, aggressive or of a difficult temperament will be the sole responsibility of the client. Accidents are rare but they may occur due to a pet wriggling. The client will be informed of any accidents that occur during the groom.